Standard Performance Evaluation Corporation
Report issues installing/running the SERT
Prior to submitting an issue, it is recommended that you examine the support FAQ to see if your question has already been answered. Many questions associated with measurement set-up are answered in the Power Measurement Setup Guide. Also, please be sure that you are running the latest version (currently 1.1.1); upgrade instructions can be found here.
If the issues you've encountered are not addressed in the above documents, please complete the following form to submit a support request. All fields are required unless indicated otherwise. When creating a ticket, please run the collector script (collectlogfiles.bat or collectlogfiles.sh as appropriate for your OS) on the SUT and Controller systems and attach the generated .zip or .tar.gz file to your ticket. Instructions on using the collector scripts can be found in the user's guide.
Technical support requiring involvement of specialists is done by volunteers from our member institutions. Please do not send us any proprietary information in your queries. If you feel you cannot clearly ask your question without reference to proprietary information please clearly mark such communications and we will not involve our SERT specialists, but rather will answer your query only if SPEC's own staff SERT generalists are able to do so.